NVIDIA and Deloitte are collaborating to introduce revolutionary digital AI agents tailored for the healthcare sector, aimed at transforming the patient experience. As patients prepare for surgery or hospital visits, these AI-driven avatars can provide crucial support and information, helping to ease preoperative anxiety.

The AI agents, known as Frontline AI Teammates, promise to reshape how patients interact with healthcare providers even before they step into a hospital. Capable of conducting human-like conversations in any language, these digital avatars can offer comprehensive guidance and answer a wide array of patient questions prior to hospital visits. Built on the NVIDIA AI Enterprise platform, these avatars utilize powerful AI technologies, including generative AI and large language models.

Enhancing Healthcare with AI Technologies

The key to these lifelike interactions lies in NVIDIA's advanced AI platforms. Developers can leverage microservices offered by NVIDIA NIM that facilitate the creation and deployment of AI-powered applications. Digital avatars such as James, developed by NVIDIA, can assist in tasks ranging from scheduling appointments to tackling patients' inquiries. This innovative approach utilizes NVIDIA ACE and ElevenLabs technologies, providing seamless real-time responses, and integrating speech and translation services for diverse patient interactions.

Deloitte's cutting-edge AI solutions, particularly the Frontline AI Teammate, are also optimized to handle complex healthcare-related queries, seamlessly contributing to patient care. These digital avatars, capable of multilingual communication, ensure inclusivity and cater to patients' diverse needs by acting as continuous support systems.

Tailored Patient Experiences

The Ottawa Hospital has taken a strategic step by deploying these AI agents to enhance patient readiness and address pre-surgical concerns effectively. By providing 24/7 access to reliable information, these AI agents serve as consistent sources of support. From clarifying issues about anesthesia to guiding post-surgery care, they offer comprehensive solutions, potentially reducing hospital delays and improving health outcomes.

Through their use in user acceptance testing, participants reported that interactions were clear and meaningful, underlining the capacity of AI agents to meet patient needs efficiently.

The project at The Ottawa Hospital showcases the broader potential of deploying digital AI agents in healthcare, a step seen as critical amidst evolving healthcare needs and resource constraints. As Deloitte continues its work with other healthcare institutions, the groundbreaking integration of AI agents is set to become a cornerstone of modern healthcare solutions.

For further understanding of the digital human applications and to explore the technology, interested developers can start with the digital human NIM Agent Blueprint.

This was reported on by NVIDIA's official blog.